Which types of errors can be most effectively reduced through training?
Safety in the railway sector largely depends on people. Despite technological advances, Polish railways still rely primarily on the work of train drivers—their concentration and their ability to assess situations correctly. This makes reducing errors resulting from the so-called human factor one of the key challenges for the entire sector. Maciej Skuza, Head of the Railway Safety and Quality Control Department at Koleje Dolnośląskie, discusses the role of training in building a culture of safety.
The expert emphasises that properly conducted training plays a crucial role in shaping a strong safety culture. Its purpose is not only to transfer knowledge, but above all to prepare employees for situations they may encounter in their daily work. Analysing potential risks—such as distraction, fatigue or temporary indisposition—helps employees better recognise threats and respond appropriately.
“We all face various challenges, and our goal should be to ensure that employees feel comfortable reporting their temporary indisposition or lack of knowledge without fear of being penalised,” says Maciej Skuza. As he highlights, only in such an environment is it possible to effectively prevent errors before they lead to dangerous situations.
Effective training, however, is a process rather than a one-off event. Its outcomes should be regularly reviewed, and training programmes should be adjusted to reflect the real needs of employees and evolving challenges. Such an approach supports continuous improvement of competencies and strengthens the safety culture, which plays a fundamental role in rail transport.
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