Szybka Kolej Miejska w Warszawie - QMS

W trosce o osoby mające trudności w obsłudze strony przygotowaliśmy kilka ułatwień.
W każdej chwili możesz wywołać okno z opcjami za pomocą skrótów.

  • Internet Explorer, Chrome oraz Safari - kombinacja klawiszy Alt + litera c.
  • Firefox - kombinacja klawiszy Alt + Shift + litera c

Możesz również powiększać lub pominiejszać stronę, jeśli czcionka jest dla ciebie zbyt mała.

  • Aby powiększyć widok strony oraz litery skorzystaj z kombinacji klawiszy Ctrl oraz znaku + .
  • Aby zmniejszyć widok strony skorzystaj z kombinacji klawiszy Ctrl oraz znaku - .
  • Aby przywrócić stronę do oryginalnych rozmiarów skorzystaj z kombinacji klawiszy Ctrl oraz cyfry 0.

Możesz również zmienić kontrast strony. Skorzystaj z przycisków poniżej.



Możesz przełączyć się na tekstową wersję strony.

You are here > Home > About us > Safety management > QMS

« back

QMS

QUALITY MANAGEMENT SYSTEM – MINIMUM SERVICE QUALITY NORMS

Pursuant to art. 28 of the Order No. 1371/2007 of the European Parliament and Council regarding the rights and obligations of passengers in rail traffic, we implemented the Quality Management System. Each month, we will publish indices to a large extent describing the quality of the service provided. These include:

“P” index – punctuality of SKM trains; the index is the ratio of the number of departures from stops on route recognised as punctual to the total number of departures from stops on route in a month. A punctual departure occurs not earlier than assumed in the timetable, and not later than five minutes after the time assumed in the timetable.

“N” – unreliability of trains; the index is the ratio of the number of defective end-to-end routes to the total number of scheduled end-to-end routes in a month. A defective end-to-end route is a not executed but scheduled route, executed partially in relation to the timetable assumptions, end-to-end route executed in single traction, but scheduled in double traction, end-to-end route with a delay of arrival to the end station exceeding 30 minutes.




YEAR MONTH „P” INDEX  „N” INDEX 

2015

 

JANUARY

99,473 %

 0,395 %

FEBRUARY

99,539 %

 0,336 %

MARCH

99,390 %

 2,112 %

APRIL

98,631 %

 3,502 %

MAY

98,096 %

 2,107 %

JUNE

98,651 %

 2,156 %

JULY

99,349 %

 1,241 %

AUGUST

99,300 %

 0,886 %

SEPTEMBER

98,809 %

 2,083 %

OCTOBER

98,781 %

 1,037 %

NOVEMBER

99,304 %

 0,040 %

DECEMBER

99,284 %

 0,383 %


YEAR MONTH „P” INDEX  N” INDEX 

2014

 

JANUARY

99,057 %

 2,560 %

FEBRUARY

98,962 %

 7,338 %

MARCH

99,275 %

 2,000 %

APRIL

98,633 %

 2,451 %

MAY

98,812 %

7,112 %

JUNE

98,633 %

 6,781 %

JULY

98,989 %

2,355 %

AUGUST

99,255 %

 1,776 %

SEPTEMBER

98,910 %

 0,601 %

OCTOBER

99,253 %

 0,723 %

NOVEMBER

99,128 %

0,744 %

DECEMBER

99,214 %

 1,880 %


YEAR MONTH „P” INDEX  „N” INDEX 

2013

 

JANUARY

98,745 %

 0,8284 %

FEBRUARY

99,161 %

 1,7341 %

MARCH

98,943 %

 1,6250 %

APRIL

99,285 %

 1,6022 %

MAY

98,583 %

 1,8429 %

JUNE

98,531 %

 1,4874 %

JULY

98,944 %

 4,8932 %

AUGUST

99,109 %

 2,3254 %

SEPTEMBER

98,969 %

 0,2323 %

OCTOBER

98,800 %

 0,5215 %

NOVEMBER

98,972 %

 0,1605 %

DECEMBER

98,991 %

 2,4329 %


YEARMONTH„P” INDEX„N” INDEX

2012

 

JANUARY

98,524 %

 8,0785 %

FEBRUARY

97,103 %

 6,12235 %

MARCH

97,125 %

3,58405  %

APRIL

98,236 %

 4,3867 %

MAY

98,147 %

 4,63065 %

JUNE

98,366 %

5,0275 %

JULY

98,956 %

3,8716 %

AUGUST

98,888 %

2,65265 %

SEPTEMBER

98,787 %

4,12145 %

OCTOBER

98,938 %

2,8969 %

NOVEMBER

98,980 %

8,0447 %

DECEMBER

98,746 %

6,87905 %


YEAR

MONTH„P” INDEX„N” INDEX
2011

 

JANUARY 97,627% 20,1060 %
FEBRUARY 97,654% 10,8993 %
MARCH 99,258% 12,8960 %
APRIL 99,068% 11,8684 %
MAY 98,839% 13,4485 %
JUNE 99,053% 6,7271 %
JULY 98,839% 5,2373 %
AUGUST 98,483% 3,5707 %
SEPTEMBER 97,847% 4,6801 %
OCTOBER 97,768% 5,3528 %
NOVEMBER 98,716% 2,7084 %
DECEMBER 98,842% 1,5604 %

YEARMONTH„P” INDEX„N” INDEX
2010

JANUARY

brak 10,819%

FEBRUARY

brak 6,907%

MARCH

99,588% 3,059%

APRIL

99,588% 2,091%

MAY

98,613% 1,178%

JUNE

98,621% 0,787%

JULY

97,788% 0,798%

AUGUST

99,189% 0,234%

SEPTEMBER

98,085% 1,608%

OCTOBER

97,654% 5,449%

NOVEMBER

99,301% 5,654%

DECEMBER

97,105% 23,559%

Download:

Information on Assistance to disabled persons

Reports for the European Railway Agency: 1 2

 
 
 

Do you have a question? Call ZTM support (open 24 h)

19 115

Koszt połączenia z numerem specjalnym 19 115 jest zgodny z taryfą operatora osoby dzwoniącej